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Terms & Conditions

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Payment

Guitar Village must receive payment in full before any items are dispatched.
Unless otherwise stated any prices quoted by Guitar Village are inclusive of UK tax and duty. This does not include any taxes or duties when shipping to non EC countries. Please check with your countries customs office for further details.

All Product Prices, Features And Specifications Are Subject To Change Without Notice.

Finance

To help make your purchase as easy as possible, we offer a range of great flexible finance packages.
Terms are available from 6 to 36 months, with interest rates ranging from 0% to 19.5% APR (depending on the guitar).
We offer loans from £250 to £12,000 to purchase any guitar, giving you the flexibility of bespoke music finance at a price you can afford.
Learn more on our Finance page

Deposits

We can take deposits to hold equipment for a maximum of 14 days.
A minimum of 10% is required and all deposits are non-refundable.

Delivery

Please visit our shipping page for more information.

Website Photography

One of the many things that separates us from the majority of other shops is we photograph each individual guitar in stock for the website. This gives the customer a great idea of the actual wood grain/finish they will receive when they place an order.
Please note - For any guitars under £500, any guitar with a block finish, or guitars with non heavily figured woods we may use an example image of the guitar. Any guitar with a figured finish or unique colour will have it's own individual image. If we sell one of these guitars and have more than 1 in stock, the listing will display ' Actual Image Arriving Soon ' until the new image is uploaded.

Warranties

New items come with a minimum 12 month warranty against manufacturer defect.
Some manufacturers offer extended warranties which will be enclosed with the product.
Second hand items come with a 3 month warranty against manufacturer defect.

When an ex-demonstration ('ex-demo') model is sold it may not necessarily be in perfect condition and have had minor repairs, marks, scratches and/or other defects. Customers should check the goods are of a satisfactory condition for their particular use and requirement before purchasing.

Faulty Goods

Faulty goods, where the fault is due to manufacturing defect, must be returned to Guitar Village within 48 hours of purchase where they will be replaced or repaired free of charge, as soon as possible.

For the duration of the warranty any faults due to manufacturer defect will be repaired at no charge to the customer. Persistently faulty goods may be refunded at the Manager's discretion. Faults due to misuse are not covered by any warranty.

7 Day Returns Policy - Mail Order/Online Only

Goods may be returned to Guitar Village up to 7 days after date of purchase for a full refund or exchange provided that:

1. The goods are returned in the same condition they were sold, including all original packaging materials.
2. The goods are a normal stock item and have not been specially ordered at the customer's request.
3. A valid receipt or proof of purchase is produced.

Delivery and collections are the customers responsability and are non refundable.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Refunds can only be made by the method originally used to pay for the goods.
Credit/debit card refunds will be processed within 30 days but usually at our earliest convenience.
Please note transactions usually don't show up instantly.

Pre Owned Item Condition Ratings

We use a simple method of rating the condition of pre owned items. If the product is used, the product name will say
'Pre Owned' then the year of production (if known), followed by a short key/code.

Credit Card Security

3D Secure is an ecommerce fraud prevention protocol which is viewed as standard for globally interoperable payment authentication. 3D Secure can be thought of as an online version of Chip and Pin technology, whereby the cardholder has a personalised password registered with their card that is entered during the checkout process. 3D Secure is the industry standard and all online consumers will soon become as familiar with this, as when they enter their Pin number at a cash machine or till in a shop.
The 3D Secure protocol was developed by Visa to improve the security of Internet payments. The protocol is offered with the service name Verified by Visa, MasterCard SecureCode and most recently we have implemented American Express SafeKey for total protection. All are designed to allow authentication of cardholders by their Issuers at participating merchants. The objective is to benefit all participants by providing Issuers the ability to fully authenticate cardholders through the use of a password during Internet purchases, reducing the likelihood of fraudulent usage of Visa, MasterCard and American Express cards and improving overall transaction performance.
Credit card details are not held by Guitar Village or kept on any servers.

VAT

For orders made from the UK or the European Union, 20% VAT is already included in the price stated on the website.
If we are shipping outside the UK or European Union, the 20% VAT can be removed. Please contact us for more info.

Blog Terms of Use

Guitar Village do not disclose customers information to third parties.
Cookies are used to keep track of the contents of the shopping carts.

Data collected by this site is only used to:
1. Take and fulfill customer orders.
2. Administer and enhance the site and service.
3. Name and address information is disclosed to UPS for delivery purposes only. An email address is also disclosed for automatic delivery tracking purposes only.

Guitar Village
80-82 West Street
Farnham
Surrey
England
GU9 7EN

Tel: 01252 726821

sales@guitarvillage.co.uk
www.guitarvillage.co.uk
VAT Registration Number: 492 7309 22